Flavir Design uses various couriers according to the geographical area of destination of the goods.

From the moment the goods are picked up by the courier, the delivery usually takes place within 24/48 hours throughout Italy, the times for all other destinations are longer.
Shipping costs vary depending on the weight/volume of the package.
The delivery costs are indicated at the time of placing the order. The order fulfillment times are 7 working days. No liability can be attributed to Flavir Design in case there is a delay in the delivery of the material ordered, because of the Couriers.

At the time of delivery of the goods by the courier, the Customer is required to check

– that the number of packages delivered corresponds to that indicated in the transport document
– that the packaging is intact, undamaged, not wet or otherwise altered.

Any damage to the packaging and/or articles or the mismatch of the number of packages, must be immediately challenged by placing “control reserve” written on the proof of delivery of the courier and giving us immediately notification via e-mail to info@flavirdesign.com

Once the courier’s document has been signed, the Customer will not be able to dispute the external characteristics of what has been delivered.

In the event that the delivery does not go through due to causes not attributable to Flavir Design or the express courier, after 2 consecutive steps, you will be charged the costs of storage or return, as quantified by the express courier. In case of absence at the time of delivery, the courier will leave a notice of passage indicating a telephone number to allow you to agree on a redelivery. If even the second attempt fails, the package will go into storage and will be deposited in the nearest branch to the shipping address. To unlock the goods in stock you will be contacted by e-mail from Flavir Design. The goods will be delivered the day after the release of the stock.

In the event of failure to collect within 5 working days of the material in stock at the warehouses of the courier, due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be automatically cancelled, therefore to have a new shipment, you need to make payment of shipping costs.

Times:

Orders for items already available at Flavir Design are shipped within ten days of receiving the order. The products are shipped by Flavir Design on Thursday, for orders placed within 12.00 on Wednesday of the previous week. Flavir Design reserves the right in any case to postpone the shipment in case of events due to force majeure, giving timely notice to the customer.

Right of withdrawal and returns:

Within ten working days from the delivery of the goods, the Customer can withdraw from the contract without providing any explanation and without payment of penalty. However, a brief indication of the reasons for the withdrawal is welcome, although it is not mandatory by law.

The withdrawal can be communicated to Flavir Design via e-mail, in derogation from the legislative provisions of art. 5 n.4 of Legislative Decree no. 185/1999, within 10 days of receipt of the goods at: info@flavirdesign.com

Our Customer Service will contact the Customer withing 24/48 hours to authorize the return of the goods and to provide instructions.

The costs of returning the goods to the supplier are borne by the Customer and the return of the items must be received, within 10 days of authorization, at the logistics office of Flavir Design: Via V. Tomassini, 42 – 00168 Roma Italia.

The right of withdrawal can only be exercised if the purchased products have not been used and are inside the original packaging intact.

If the right of withdrawal is excercised in accordance with the above, the seller will return the pice paid by the Customer no later than 30 days after receipt of the withdrawal declaration.

In the event that the price has been paid by credit card, the supplier will credit the same amount to the consumer card through the institution of issue of the card. For orders paid with Paypal or Bank Transfer Advance the amount will be returned to the original account.

In the event that the Customer receives defective verified products or that errors occur in shipments by Flavir Design, it is required to follow the same instructions as above, but the shipping costs for the re-Delivery of the product will be entirely charged to Flavir Design.

Complaints:
Any complaints must be addressed to Flavir Design writing to the address:
Flavir Design by Moscone Daniela
Via Vincenzo Tomassini, 42
00168 Rome

or by sending an e-mail to: info@flavirdesign.com